- What's your refund policy?
- What's your upgrade policy?
- Is my order secure?
- How soon will I get my product?
- What can I do if I have not got my keycode yet?
A " try-before-buy" version lets you make the best purchase decision and make sure that the
product is compatible with your computer system and meets all of your specific requirements. We
also encourage you to explore the product web pages to obtain comprehensive product information
before purchasing the full version.
Before you purchase a product, please choose carefully and make sure you buy the right program. We
do not refund your order or change your product simply because you have made a wrong selection.
If you encounter problems that you are unable to resolve, please contact support team
PM (GMT+8) Monday through Friday for a refund request within 30 days from the receipt of the
Additionally, a refund request will be rejected if we can change your program to another product
which can fix the issue with the product itself.
Being a registered user of , you are entitled to a free copy of any minor updates to
this product. For example, if you have purchased version 1.0 of the product, you will get all the
further 1.x versions free.
In addition, once a major revision of the software you have previously purchased is released, you
probably need to pay an upgrade fee if you want to take advantage of this major update, since it
may be combined with a significant amount of improvements and new features.
Yes, it is very secure to do business with us. The Payment platforms we utilize are SWREG and RegNow, which are branch companies belong to Digital River. Via these two secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as confidential information and will never be disclosed without your specific permission. For detailed privacy statement of these two payment platforms, please refer to: http://www.digitalriver.com/corporate/privacy.shtml
After your order is processed successfully, you will receive a confirmation e-mail for your order
sent from SWREG or RegNow, which contains all of your order data including your INVOICE or
RECEIPT. An order request will also be sent to our database by email. As soon as we received the
order request, a registration e-mail will be sent to you afterward in two hours or so. Then you
can download the program from the URL and register it with the Registration Code which is
contained in the registration email.
If you order a CD version, the CD will be shipped within two business days after receiving your
order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas). However, it
usually takes much shorter time. Besides, you still will receive a registration email and you can
use the program before the CD arrives to you.
There are some reasons why this could happen. In most cases, it is because that the registration
email is held back as "SPAM" by your email provider.
Actually, you can go to Quick Key code Retrieval Center and fill in a text box with your
registered email address or your order number. Then you can get the key code by yourself. If you
can’t get it from this way, you can also contact us to get help.